Privacy Policy
At CustomHeroes, we take your privacy seriously. This policy outlines how we collect, use, and protect your information.
Last Updated: May 26, 2025
This Privacy Policy describes how CustomHeroes ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, create personalized books, or engage with our services.
Information We Collect
We collect several types of information for various purposes:
Personal Information
When you create an account or place an order, we collect:
- Name and contact information (email address, shipping address)
- Payment information (processed securely through our payment providers)
- Account credentials
Book Creation Information
To create your personalized books, we collect:
- Photos you upload of your child or other individuals
- Names, ages, and other details you provide about the book's characters
- Preferences regarding story themes, character traits, and other customization options
Usage Information
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and settings
- How you interact with our website (pages visited, time spent)
- Referral source
How We Use Your Information
We use your information for the following purposes:
- To create and deliver your personalized books
- To process payments and fulfill orders
- To communicate with you about your orders and account
- To improve our website and services
- To provide customer support
- To send you marketing communications (with your consent)
- To comply with legal obligations
How We Protect Children's Privacy
We understand the importance of protecting children's privacy. Our services are directed at adults who want to create personalized books for children. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
The photos and information you provide about children are used solely for the purpose of creating personalized books and are handled with the utmost care and security.
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Information
We may share your information with:
- Service providers who help us operate our business (payment processors, shipping companies, cloud storage providers)
- Professional advisors (lawyers, accountants, insurers)
- Government bodies when required by law
We do not sell your personal information or the photos you upload to third parties for marketing purposes.
Third-Party Image Generation Services
To create the personalized illustrations for your storybooks, we use third-party artificial intelligence image generation services. This means that:
- The photos you upload and character information you provide may be processed by these third-party AI services
- These services have their own privacy policies and data handling practices
- While we do not explicitly sell your information, your data will be subject to the privacy policies of these third-party providers
- We carefully select reputable providers and work to ensure they maintain appropriate security standards
By using our service, you acknowledge and consent to this use of third-party image generation services for the purpose of creating your personalized storybook illustrations.
Your Rights
Depending on your location, you may have the following rights:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@customheroes.ai